Business Phone System | UCaaS
Don’t Just Take Our Word For It!
"Jesaval set us up with a VoIP business phone at half the cost of other local business phone providers. I can take business calls on my business desk phone or, if away from the office, from anywhere in the world on my cellphone."

– Kellog Real Estate Group



Why 3CX?
3CX is a robust,
fully equipped unified communications system, which allows you to communicate with your
colleagues and customers - anywhere, anytime.
Why is 3CX the solution for my business?
●
Telephony: Web client and mobile apps
for remote working
●
Video: Included in your system, no
add-ons needed
●
Live Chat: Talk with your customers in
real time via your website or WhatsApp!
●
SMS: Allow your customers to interact
with you instantly
●
Integrations: CRMs and Microsoft 365
●
Low Cost: Save on your phone bills, add
ons and hardware
●
Flexible: Keep your numbers, choose your
phones and your provider
●
Secure: 3CX includes advanced security
features
●
Install anywhere: Hosted or on-premise,
MiniPC, Hyper-V, VMware or KVM!
●
Backed by the vendor, supported
by us
●
600,000+ customers globall
Our team will
gladly give you a quick demo and answer any questions!


Simple, Flat Rate Pricing!
We like keeping it simple!
Managed Hosted Cloud Phone System
Take the business cost of overhead and headaches out of your hair by letting us host and manage your business VoIP Phone Solution!
Unified Communication as a Service. (UCaaS)
For deployments with more than 50 users, please contact us for pricing.
VOIP-Essentials
$
per month
189
00- 4 Simultaneous Calls
- 2x Unlimited Lines
US & Canada (excluding AK & NWT)
Additional unlimited line - $35/line* - 1 Free Basic Business Number**
- 1 Free eFax Number
- Recommended for up to 10 users
- Setup Fee: $850.00
- What's Included:
- Support via Email & Phone
- 3CX System Backups
- User Training & Documentation
VOIP-Standard
$
per month
289
00- 8 Simultaneous Calls
- 4x Unlimited Lines
US & Canada (excluding AK & NWT)
Additional unlimited line - $35/line* - 3 Free Basic Business Numbers**
- 1 Free eFax Number
- Recommended for up to 25 users
- Setup Fee: $1,600.00
- What's Included:
- Support via Email & Phone
- 3CX System Backups
- User Training & Documentation
VOIP-Professional
$
per month
509
00- 16 Simultaneous Calls
- 8x Unlimited Lines
US & Canada (excluding AK & NWT)
Additional unlimited line - $35/line* - 6 Free Basic Business Numbers**
- 2 Free eFax Number
- Recommended for up to 50 users
- Setup Fee: $2,700.00
- What's Included:
- Support via Email & Phone
- 3CX System Backups
- User Training & Documentation
*The maximum number of unlimited lines is recommended to match your system's maximum simultaneous calls.
**Additional phone numbers can be purchased.
**Additional phone numbers can be purchased.
Feature Rich System
All VoIP plans include the following features:
Dedicated Installation
Live Chat***
Team Messaging
Video Conferencing
Holiday & Business Hours Routing
3CX Talk Links per User
Unlimited Extensions
Mobile & Desktop Apps
Ring Group & Welcome Message
Call Queues
Multi-level IVR
Deskphone support
Voicemail-to-text
Call & Chat Reporting
Listen, Whisper, Barge In
SMS/MMS Support
Call Recording
CRM Integration
Hot Desking
Google & Microsoft 365 Integration
***Live Chat compatibility is limited to your website hosting provider. Not all web hosting providers support 3CX live chat.
FAQ's
What is voip?
VoIP, or Voice over Internet Protocol, is a technology that lets you
make phone calls using the internet instead of traditional phone lines.
It turns your voice into data packets that can be sent online, allowing
for more efficient and often cheaper communication.
what is a pbx?
A PBX, or Private Branch Exchange, is a telephone system used within
organizations to manage incoming and outgoing calls. It enables internal
communication between employees and also connects the organization's
phones to external lines, such as the public phone network (PSTN) or the
internet (VoIP). PBX systems provide features like call routing,
voicemail, call transfers, and more, improving communication efficiency
within businesses.
What is a sip trunk?
A SIP trunk (Session Initiation Protocol trunk) is a communication service
(like a virtual phone line)
that uses the internet to connect a business's phone system (PBX) to the public switched telephone network (PSTN). It enables voice calls, video calls, and other real-time communication by converting them into data packets that can be transmitted over the Internet, offering a more flexible and cost-effective alternative to traditional phone lines.
what is an ivr?
IVR stands for Interactive Voice Response. It's a technology used in
phone systems that allows callers to interact with a computerized system
using voice or keypad inputs. IVR systems are designed to automate
interactions with callers, providing them with pre-recorded voice
prompts and options to navigate through menus or access specific
information or services. For example, when you call a customer service
line and are prompted to "Press 1 for sales, Press 2 for support,"
that's an IVR system in action. IVR systems help route calls, provide
information, and streamline customer interactions.
3CX Apps & Features
3CX enables you to
take your extension with you wherever you go. With apps for Android, iOS, web
browsers and Windows, you are guaranteed to be kept in the loop, always and
everywhere. What’s more, customers can instantly reach you directly from your
website with the 3CX Live Chat and WhatsApp
integration. With 3CX, you are always connected.

3CX Apps for Android & iOS Device
●
Make and take calls from
anywhere
●
Video Conferencing
●
Instant Messaging and Chat
●
Answer WhatsApp messages
●
Conference Calls
●
Free VoIP calls with your
smartphone
●
Encrypted and Secure

User-friendly Web Client / Desktop Apps
●
Work from anywhere -
multifunctional web app with inclusive UC features
● Call from your browser, control your IP phone or smartphone
● Answer customer queries from live chat, WhatsApp and SMS from one interface
● Video conferencing at the click of a button
● Native Desktop App for calls
● Launch calls directly from your CRM
● Integrate seamlessly with Microsoft 365
● View the status of your colleagues
● Call from your browser, control your IP phone or smartphone
● Answer customer queries from live chat, WhatsApp and SMS from one interface
● Video conferencing at the click of a button
● Native Desktop App for calls
● Launch calls directly from your CRM
● Integrate seamlessly with Microsoft 365
● View the status of your colleagues

3CX Live Chat: Next Level Customer Communications
●
Chat with your customers on
your website
●
Create Chat queues
●
Answer from your webclient or
3CX App ● Transfer chats to other team members
● Elevate a chat to a call or a video with a click
● Chat reporting available
● Chat monitoring feature for Managers!

WhatsApp Integration
●
Manage WhatsApp messages
directly from one platform
● Messages are logged, to ensure no response violates company policies
● Messages are logged, to ensure no response violates company policies
●
Staff do not need to give out
their personal WhatsApp numbers
●
Chat conversations are logged
centrally
●
WhatsApp messages can be sent
to a queue of agents to share the load

Send & Receive Business SMS / MMS
●
Send SMS / MMS to your
customers
●
Route SMS to multiple agents so
no message goes unanswered
●
Keep personal mobile numbers
private

Integrated Video Conferencing
●
Free for up to 250 participants
●
Initiate with a single click
●
Video conference dial-in
●
Create as a conference or a
webinar
●
Pre-upload PDFs before meetings
●
Includes a whiteboard
●
Share your screen
●
Polling tool
●
Record your videos
●
Includes chat
● Customers can call in or join through each user's own personalized '3CX Meet' link
● Users can place personalized meeting link in email signatures, biz cards or web.
The 3CX Call & Contact Center
● Switchboard and wallboard
● Call Center Reporting – user activity, team queue, SLA and more!
● Queue Strategies and real-time statistics – round robin, hunt by threes and more
●
Call & Chat Monitoring
available for Managers
●
Integration with Microsoft 365
●
CRM integration with popular
CRMs – Salesforce, Freshdesk and more
● 3CX CRM API to develop your own CRM integration
● Call Recordings
● Hot Desking
● Create your own call flows with 3CX CFD
Slash Costs
● Decrease your Phone Bill by up to 80%
● Licensing based on number of simultaneous calls and not extensions
● Make free interoffice calls and branch calls
● Free calls to remote workers with web client and iOS / Android apps
● Use prominent SIP trunks to reduce outbound call charges
● Eliminate 800 number phone bills with WebRTC integration
● Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
● Increased secure web server configuration ● Automatic detection & blacklisting of SIP attack tools
● Global IP Blocklist automatically updated for participating PBXs
● Traffic to 3CX apps is encrypted via the 3CX Tunnel
● Voice traffic is encrypted via SRTP
● Automatic generation and management of SSL certs
●
Qualys labs A+ rating and
Immunilabs A Rating
●
Automatic failover for instant
backup
●
Encryption between browser and
the website ensured via HTTPS
● Limit access to 3CX management console based on IP
Call Flow
Designer
●
Call routing based on customer
authentication
●
Automatic outbound dialler
●
Callback scheduler
●
Credit Card Authentication
● Phone Orders
● Surveys Automated Text to Speech & Speech to Text in 120 languages
CRM Integration
● Call journaling
● Creates a new customer record for new numbers
● Saves agents time searching
● Chat journaling when using 3CX Live Chat
● Call logging in your CRM records - even when using 3CX Apps!
Hotel PBX
● Check-in/out of Guests
● Sets extension to match guest name
● Billing of external calls
● Scheduling of wake-up calls
●
Blocking of external calls in
vacant room
Available for On-Premise Deployment Only